Policies

Refunds, Cancellations and Exchanges

All sales are final. No cancellations or refunds.

Exchanges may be made for tickets to any performance of any play, based on availability, for $3 per ticket. All exchanges must be made at least one business day in advance of a performance. 

When exchanging into a higher priced performance or seat(s), the difference in ticket price must be paid before the exchange can be completed. No refunds are given for exchanges into lower priced performances or seats.

All exchanges are subject to seat availability. Promotional discounts may not apply to exchanged tickets.

Curtain times vary. Please double check your new curtain time when exchanging tickets, especially if you are moving to a different day of the week.

Weather Policy

Summer rain is common in Colorado and usually passes within 20 to 30 minutes. Performances will proceed in the rain, unless weather conditions become threatening to performers or the audience. Open umbrellas are not permitted during performances; we suggest patrons bring wearable rain gear. Decisions on whether to cancel for inclement weather usually are not made until curtain time.

Should a performance be canceled before intermission due to weather, your ticket stub can be exchanged for a ticket to the make-up performance. If there is no make-up performance, present your ticket stub at the Box Office for a ticket to another performance of the same play. Rain exchanges must be made within one week of the date of the rained-out performance. If a show is canceled after intermission, it is the policy of CSF not to give exchanges, rain checks, or refunds.

In the event that the University of Colorado Boulder campus is closed due to weather, CSF will notify patrons via the website and box office telephone with instructions regarding ticket exchanges.

Donated Tickets

Patrons who are unable attend a performance may donate their tickets to CSF for tax-credit purposes. Tickets must be received in the box office before curtain time. To donate tickets, call 303-492-3168.

Children

Children and infants under the age of 5 are not allowed in the theatre.

Smoking

Smoking is not allowed in any indoor or outdoor spaces of the CU-Boulder campus. Click here to read the CU-Boulder smoking policy.

Convenience Fee

The Colorado Shakespeare Festival charges a small convenience fee for tickets purchased online or on the phone. No fee is charged for purchases made in person at the box office or at the performance.