Refunds and Exchanges:

All sales are final. There are no cancellations or refunds. Patrons may exchange their tickets during business hours up to 48 hours before their scheduled performance. Please see exchange section below for exchange policies. Tickets are paid in full at the time of purchase. No unpaid seats are held.

CSF reserves the right to not sell tickets to any individual and/or group or to limit the number of tickets that can be purchased. CSF reserves the right to deny, cancel and/or refund tickets or paid/non-paid standing room for any reason.

The Colorado Shakespeare Festival does not offer refunds when a performance has taken place. When a performance is canceled due to inclement weather or other reasons, alternatives will be assessed at that time regarding possible exchanges or refunds. Please see Rain and Cancellation Policy below.

Ticket Exchange Policy:

TICKET EXCHANGES ARE FREE FOR FLEX SUBSCRIBERS. SINGLE TICKET BUYERS ARE CHARGED $3.00 PER SEAT TO EXCHANGE.

Exchanges for another performance of the SAME play in the SAME section, based on availability, are permitted until the end of the business day 48 hours prior to the time of the performance. The tickets must be physically present in the box office in order to process an exchange. CSF does not make refunds on any purchases or accept tickets for resale.

When exchanging into a higher priced performance or seat(s), the difference in ticket price must be paid before the exchange can be completed. No refunds are given for exchanges into lower priced performances or seats.

Ticket exchanges are subject to seat availability.
Curtain times vary! Please double check your new curtain time when exchanging tickets, especially if you are moving to a different day of the week.

Rain and Cancellation Policy:

Short summer storms are a part of Colorado weather and normally clear within 20-30 minutes.  CSF performances may continue during light rain.  We may hold the show if necessary, but we will generally resume once the weather has improved.  Please remain inside Hellems and wait for an announcement from Audience Services Staff in the event of inclement weather during an outdoor performance.

If the performance is canceled due to inclement weather in the first 90 minutes of playing time, your ticket stub can be exchanged for a ticket to any performance of the same show (same price category) later in the season at no additional cost.

If the performance is canceled after the first 90 minutes of playing time, a majority of the performance has been seen and it is the policy of CSF not to give rain checks, exchanges or refunds.

Standby Seating:

Should no tickets be available for exchange, or if you miss your scheduled performance, you may use your tickets for any performance of the same play for standby seating. Although there is NO GUARANTEE that you will be seated, the box office will do their best to accommodate you. Please bring your unused ticket to the box office 1 hour before the performance that you would like to attend.

Donated Tickets:

If a patron cannot attend a performance, the tickets may be donated back to the Theatre for tax credit purposes. Tickets must be received in the box office a minnimum of 24 hours prior to the scheduled curtain time. Tickets cannot be donated back to CSF after a performance has occurred. To donate your tickets, contact Pam Johnson, CSF Box Office Manager at 303-492-3168.

Children:

Children under the age of 5 are not allowed in the theatre.

Latecomers:

Latecomers are seated at the discretion of house management at the first appropriate seating break that allows for the least disruption of the performance for the actors and the seated audience.